Privacy Policy

1. Information We Collect

When you use our website or place an order, we may collect the following information:

• Personal Identification: Name, email address, phone number
• Delivery Information: Shipping address, city, state, pincode
• Payment Information: We do not store card details. Payments are processed securely through Razorpay.
• Order Information: Products ordered, order history, preferences
• Technical Data: IP address, browser type, pages visited (via cookies)

2. How We Use Your Information

We use your information to:

• Process and fulfil your orders
• Send order confirmations and shipping updates
• Respond to customer service inquiries
• Improve our website and product offerings
• Send promotional communications (only with your consent)
• Comply with legal obligations

3. Payment Security

All payments on SpiceRaga are processed through Razorpay, a PCI-DSS compliant payment gateway. We support:

• UPI (Google Pay, PhonePe, Paytm, etc.)
• Debit Cards and Credit Cards
• Net Banking
• EMI options (where available)

We never store your card number, CVV, or banking credentials on our servers. All payment data is encrypted and handled directly by Razorpay.

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share data with:

• Delivery Partners: To fulfil your orders (name, address, phone)
• Payment Processors: Razorpay for secure payment processing
• Legal Authorities: When required by law or court order

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us:

• Remember your cart items and wishlist
• Keep you logged in to your account
• Understand how visitors use our website
• Improve website performance

You can disable cookies in your browser settings, but this may affect website functionality. By continuing to use our website, you consent to our use of cookies.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are retained for a minimum of 7 years for tax and legal compliance.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Opt out of marketing communications at any time
• Lodge a complaint with the relevant data protection authority

8. Children's Privacy

Our website is not directed at children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact Us

For any privacy-related questions or requests, please contact us:

• Email: aarishifoodspvtltd@gmail.com
• Phone: +91 9326097357
• Address: PaperBox road Andheri east, No. 9, JK Industries Mumbai 400093 Maharashtra India
• GST: 27ABECA8892N1ZT
• FSSAI: 11524997000518